21st January 2021

The Student Letting Process Explained: A Student’s Guide

The race to find the perfect student flat or house before it is snapped up can be a stressful experience for first timers, especially with Government restrictions changing all of the time!


Once you’ve sorted who you’d like to live with, the next steps can be a little daunting and there are a few things to consider, but we do try to make the process as straightforward as possible. Your student home is an important decision to make, especially with online lectures looking like the norm for a bit longer – you need to make sure that you’ll feel happy and have everything you need and most importantly, feel safe as this is where you’re likely to be spending most of your time.


We’ve quizzed Lisa McColm, Student Accommodation Manager on some of your most common questions and concerns. They’ve also share some easy tips on how to view and secure your student home during these strange times:


I am ready to start looking, are you still conducting viewings and if so, are there any specific guidelines on viewing FHP Student Living properties during the pandemic?

Absolutely! We, like all agents, are guided by the Government and up-to this date, we are still able to accommodate physical viewings, providing all COVID-safe protocols are carried out. As this includes only one applicant to view on behalf of their friends, we allow them to video the house for reference.

We ask that viewers wear their face covering and bring sanitiser to use before they enter the property. We ensure that all doors and windows are open during the viewings, and ask tenants to be in another room at the time of the viewing – to make sure everyone is safe.


I don’t feel safe viewing during the pandemic despite the safety precautions taken / I want to sort my house out for next year but due to government guidelines, I’m not in Nottingham at the moment to attend viewings, how can I secure my house? 

Don’t worry, we are more than happy to accommodate video walk-throughs and virtual tours of all of our properties upon request. You are still able to apply for a property without a physical viewing.


How do I actually reserve a property and how this will later affect application payment?

It’s all really straight forward. Once FHP Student Living has received an offer from you, we’ll upload your details to our referencing company, Goodlord, who will then email information on how to pay the holding fee and supply your references (as well as guarantor details) who will then be emailed for details.

Assuming all this is done correctly, you won’t need to visit Goodlord until signing the agreement (your guarantors will also need to visit to sign the agreement).


What will my guarantor need to supply to Goodlord?

A guarantor is required to supply:

  • Photo ID / Proof of Address
  • Credit check material
  • Employment status and salary (if self employed the salary shall have to be verified by a self-assessment tax return, or an accountant letter, sent from a business domain)


Are there any deadlines on submitting my details?

When the holding fee is paid, the property is only reserved for 14 days (in accordance with the 14 day TFA 2019 application process). This is more than enough time to get through the process, so you don’t need to worry.

Please be mindful that you may risk losing the property if the 14 day period is exceeded so make sure you have everything ready and submit everything correctly so you don’t miss out on your dream student home. For the time frame to be extended, it needs to be with good reason and also agreed by all parties.


I am still a bit nervous, what support will I have?

We totally understand everyone’s concerns at the moment and are doing everything we can to ensure that not only is this a smooth and stress-free process for you, but also that you have friendly support along the way.

We have a friendly team on hand to help if you have any questions at all and want this to be an enjoyable and reassuring experience for you.